Terms of Service

3.1 Booking Process

All bookings must be confirmed in advance. Quotes are provided based on the vehicle's details and service requirements. Quotes are valid for 72 hours from the date of issue.

3.2 Deposit Requirement

A £50 deposit is required to secure all bookings. This deposit is refundable only under the following conditions:

• Cancellation made more than 24 hours before the original appointment date and time, provided the customer has not previously rescheduled the booking.
• If we travel to your location and determine that the vehicle is unsuitable for remapping through no fault of the customer, or we are unable to complete the service due to technical limitations outside of our control, the customer will receive a 50% refund of their deposit.
• We are unable to complete the service due to a fault on our end.

If a customer reschedules their appointment at any time, the £50 deposit becomes strictly non-refundable, regardless of any future cancellations.

If we arrive at the agreed location and the customer is not present, cannot provide access to the vehicle, or is otherwise unavailable, this will be treated as a no-show and the deposit will be forfeited.

3.3 Payment Terms

The remaining balance is due immediately upon completion of the service. Payment can be made by card (in person) or bank transfer. All prices include VAT where applicable. The deposit will be deducted from the final invoice.

3.4 Cancellation & Rescheduling Policy

Cancellations made more than 24 hours before the original appointment may receive a full deposit refund, provided the customer has not previously rescheduled the booking.

Cancellations made with less than 24 hours' notice will result in the £50 deposit being forfeited.

Any rescheduled appointment becomes strictly non-refundable. Failure to attend the booking, provide access to the vehicle, or be present at the agreed time will be treated as a no-show and the deposit will be forfeited.

4.1 Vehicle Compatibility

Not all vehicles are suitable for remapping. We reserve the right to decline service if we determine that remapping is not appropriate for your vehicle or may cause damage.

4.2 Vehicle Condition

Vehicles must be in good mechanical condition. Any existing faults or warning lights should be disclosed and resolved before remapping. Customers acknowledge that ECU remapping places additional strain on mechanical and electronic components.

4.3 Legal Compliance

All remapping services are provided for road-legal use unless specifically agreed otherwise. Customers are responsible for ensuring their vehicle remains compliant with all applicable laws and regulations, including MOT and emissions requirements.

4.4 Insurance Responsibility

Advantage Tuning does not provide insurance cover for customer vehicles. Customers must ensure they have appropriate insurance coverage for their vehicle before and after remapping, and must notify their insurer of any modifications.

4.5 Working Environment Requirements

Customers must provide safe and adequate working conditions, including stable ground and sufficient space to work around the vehicle. Where reasonably possible, off-road parking should be provided. If, in our reasonable opinion, conditions are unsafe or unsuitable and we cannot proceed, the booking may be treated as a no-show and the deposit forfeited.

4.6 Diagnostic Requirements

We may carry out diagnostic checks before tuning. If fault codes, mechanical issues, or other irregularities are found, we may refuse to proceed with the remap. This will not qualify for a full deposit refund unless the issue is not caused by the customer and is identified without us travelling to your location. If a fault prevents tuning after we have travelled, the 50% deposit refund rule in clause 3.2 will apply.

4.7 Previous Modifications

Customers must disclose any previous remaps, hardware modifications, or software alterations carried out on the vehicle. Failure to disclose this information may result in refusal of service. No refunds will be provided if undisclosed modifications prevent or limit tuning, or lead to unsatisfactory results.

4.8 ECU Security Protections

Some vehicles contain security protections or tamper-prevention systems that may prevent reading from or writing to the ECU or TCU. If tuning cannot proceed due to such manufacturer or third-party software protections, this will be treated as a technical limitation outside our control and will fall under the 50% deposit refund rule in clause 3.2.

5.1 Service Warranty

We provide a warranty on our remapping services strictly limited to correcting software errors introduced by us. This warranty does not cover mechanical failures, vehicle wear, or tuning side effects.

5.2 Performance Claims

Performance gains are estimates based on typical results. Actual gains may vary depending on vehicle condition, fuel quality, and other factors beyond our control.

5.3 Third-Party Files

Where ECU calibration files are provided by third-party suppliers, Advantage Tuning accepts no responsibility for errors, defects, or consequences arising from such files.

6.1 Liability Scope

Advantage Tuning accepts no liability for mechanical, electronic, or component failures that occur during or after tuning, whether or not such failures are linked to the remap.

6.2 Consequential Damages

We shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or use.

6.3 Indemnity

By booking our services, the customer agrees to indemnify and hold harmless Advantage Tuning, its owners, and employees from any claims, damages, liabilities, costs, or expenses arising out of the use of our services, including claims made by third parties.